Frequently Asked Questions

Question

Answer

My company does not want to start using the portal. Do you continue sending the PDF order?

We will continue sending the PDF purchase order by email, but we will no longer use the active PDFs where you can enter the changes. You can confirm the PDF order, but you need to send the change requests directly to your Kalmar buyer contact.

My email has changed. How can I make the change?

Please submit a support request or contact our support by email  purchaseorder.support@kalmarglobal.com .

I forgot my login name and password, what should I do?

You can reset your password by following these instructions:

1. Go to the login page and click the Lost your password? button. A new window will open.
2. Enter your email and the security control code seen on the screen. Select Confirm.
3. Notification with link to reset the password is now sent the email you provided. Link is valid for 60 minutes. 

I get this message: " Token not available. It can be either because the link provided is invalid or that the token has expired." What should I do?

You can reset your password by following these instructions:

1. Go to the login page and click the Lost your password? button. A new window will open.
2. Enter your email and the security control code seen on the screen. Select Confirm.
3. Notification with link to reset the password is now sent the email you provided. Link is valid for 60 minutes. 

How can I request new login credentials?

Please submit a support request or contact our support by email  purchaseorder.support@kalmarglobal.com .

Can I share my login credentials with other users in my company?

Sharing login credentials with several users is always a security risk. We recommend to use personal accounts for login.

I have not received an email about my new login credentials for Kalmar supplier portal. What should I do?

Please check your email and also your junk folder. If you still cannot find it, submit a support request

How can I update my company information?

You can find instructions in this document [link to be added]

I am not able to access kalmarglobal.sourcing@ivalua.com account.

Please note that you will be receiving your new portal credentials FROM kalmarglobal.sourcing@ivalua.com and it is not possible for you to SEND email to that address.

I logged in in the new Kalmar supplier portal as per your guidance, but I do not see any purchase orders for me.  

We will take the new portal in use in June 2025. You will be informed in advance. We are not providing any test data before that.